Operations Team
Eco Clean PR
Same-day emergency response for Airbnb hosts in San Juan, Condado, and Isla Verde. Here's exactly how our 4-hour response protocol works.
It happens to every host eventually. A guest checks out and leaves the property in a state that would make your next guest cancel on the spot. You have 4 hours until check-in. What do you do?
The Emergency Scenario
We've seen it all: parties that weren't disclosed, pets that weren't mentioned, cooking disasters, and the occasional full bathroom emergency. In San Juan's high-season, these situations can cost you a $400/night booking if you can't turn the property around in time.
Our 4-Hour Response Protocol
Hour 1: Assessment & Dispatch You call or text us. We send a team lead to assess the situation within 30 minutes. They photograph everything and send you a damage report before touching anything.
Hours 1-3: Emergency Turnover A full team executes the turnover. Priority order: bathroom, bedroom, kitchen, common areas. Linens are replaced from our emergency stock.
Hour 3-4: Inspection & Documentation Final walkthrough with photos. You receive a complete before/after documentation package for your Airbnb damage claim.
Is your operation ready to scale?
Apply for a free operational diagnostic. We'll audit your current setup and show you exactly where the gaps are — no pitch, no pressure.
Coverage Areas
Our emergency response covers: - San Juan (Condado, Isla Verde, Ocean Park, Miramar, Santurce) - Carolina - Bayamón - Guaynabo
Response time outside these areas may vary.
Prevention Is Better Than Emergency Response
The best emergency is the one that never happens. Our standard turnover system includes a damage assessment at every checkout, so you know about issues before the next guest arrives — not after.
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